Shipping
Fast, reliable Canada-wide delivery with real-time tracking.
Some remote areas may be outside our delivery reach—contact customer service for details.
Returns & Refunds
Simple, transparent return options for complete peace of mind.
Secure Payment
Trusted, encrypted, and flexible payment methods for every order.
Warranty
1-Year Limited Warranty with dedicated support on every product.
Track Order
Easily follow your order with real-time delivery updates.
FREQUENTLY ASKED QUESTIONS (FAQ)
Orders & Purchases
What products does SoftSeason Furniture offer?
What products does SoftSeason Furniture offer?
SoftSeason Furniture offers three main product categories:
• Luxury Massage Chairs — Nora, Space, and Aurora
• Cloud Modular Sofa — fully modular and customizable
• Palma Dining Collection — extendable dining tables, matching chairs, and full dining sets
We continue to expand into smart, space-saving furniture solutions such as cabinet beds and multifunctional storage pieces.
Do you have a showroom?
Do you have a showroom?
No. SoftSeason Furniture is an online-only Canadian brand. This allows us to keep prices fair, maintain high product quality, and offer free Canada-wide shipping.
Do you offer fabric colour swatches?
Do you offer fabric colour swatches?
Yes! We offer free fabric colour swatches so you can see the material and colour in your home before ordering.
Swatches are especially recommended for:
• Cloud Modular Sofa
• Palma Dining Chairs
Contact Customer Care to request your swatches.
Where do you ship? Is shipping free?
Where do you ship? Is shipping free?
We ship across Canada.
Shipping is free on all orders, except certain remote areas (calculated at checkout).
All items are securely packaged and shipped with tracking.
What is your return policy for massage chairs?
What is your return policy for massage chairs?
Massage chairs (Nora, Space, Aurora) include a 30-day risk-free trial, with returns accepted if:
• The chair is in its original condition and packaging
• All accessories are included (remote, power cords, manuals)
• A return authorization is approved by Customer Care
Items showing heavy wear, damage, or missing components may be denied or charged a restocking fee.
What is your return policy for sofas and dining products?
What is your return policy for sofas and dining products?
Cloud Modular Sofa – No general returns
Because it is customizable (fabric + configuration) and you can request a free Virtual Consultation + free fabric swatches, returns are only accepted for manufacturing defects.
Palma Dining Table, Chairs, and Dining Sets – No general returns
Returns are only accepted for confirmed manufacturing defects.
For both categories: • Defects must be reported within 48 hours of delivery • Items must be unused, in new condition, and in original packaging • Photos/videos are required • Normal wear, installation mistakes, colour preferences, or damage after use are not covered
Warranty
What warranty comes with my purchase?
What warranty comes with my purchase?
All SoftSeason products include a 1-Year Limited Warranty covering manufacturing defects only.
Warranty coverage includes:
• Massage Chairs — electronics, mechanical parts, internal frame
• Cloud Modular Sofa — internal frame, stitching, modular connectors
• Palma Dining Collection — structure, hardware, extension mechanism, joints
Not covered: normal wear, pilling, cushion softening, stains, misuse, sunlight damage, incorrect cleaning, or commercial use.
How do I request service?
How do I request service?
Email Customer Care with:
- Your order number
- A description of the issue
- Photos or a short video
If covered under warranty, we will arrange troubleshooting, replacement parts, or a product solution.
Assembly & Delivery
Do you offer assembly services?
Do you offer assembly services?
• Massage chairs arrive fully assembled and ready to use.
• Palma dining tables and chairs require simple assembly with included instructions in English and French.
• Cloud Modular Sofa arrives in modular pieces that easily connect.
Third-party assembly can be booked locally if preferred.
What is the Virtual Consultation Tour? (Cloud Modular Sofa)
What is the Virtual Consultation Tour? (Cloud Modular Sofa)
A one-on-one virtual appointment covering:
• Room measurements
• Best configuration
• Fabric and colour selection
• Delivery questions
This service is free and exclusive to the Cloud Modular Sofa.
How can I contact Customer Care?
How can I contact Customer Care?
Phone: 236-333-3039
Email: support@softseasonfurniture.com
Hours: Mon–Fri 9–5, Sat 10–5, Sun closed
We respond as soon as possible during business hours.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Massage Chairs: 30-day risk-free return window.Cloud Modular Sofa & Palma Dining Collection: returns only for confirmed manufacturing defects reported within 48 hours.
How do I initiate a return?
How do I initiate a return?
Email Customer Care with:
• Order number
• Photos/videos
• Reason for the return
We will review and issue return authorization if eligible.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Exchanges follow the same rules as returns: • Massage chairs can be exchanged within 30 days. • Cloud sofa and dining products can only be exchanged if a manufacturing defect is confirmed.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once your item is received and inspected, refunds or replacements are processed within 7–10 business days.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
• In-stock items: 3–7 business days
• Pre-order or custom items: 8–12 weeks (manufacturing + delivery)
Tracking information is emailed automatically after your order ships.
Do you offer expedited shipping?
Do you offer expedited shipping?
No — our standard shipping is already fast, express-level, and typically arrives within 3–7 business days.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, as long as your order has not shipped yet.
Contact Customer Care immediately with your order number to update your address.
