SoftSeason Furniture offers three main product categories: Luxury Massage Chairs, including the Nora Luxury Massage Chair; Cloud Modular Sofa, which is fully modular and customizable; and Palma & Durra Dining Collections, including extendable dining tables, matching chairs, and full dining sets. SoftSeason continues to expand into smart, space-saving furniture solutions.

No. SoftSeason Furniture is an online-only Canadian brand. This allows SoftSeason to keep prices fair, maintain high product quality, and offer free Canada-wide shipping.

Yes. SoftSeason offers free fabric colour swatches so customers can see the material and colour in their home before ordering. Swatches are especially recommended for the Cloud Modular Sofa and Palma Dining Chairs. Customers can contact Customer Care to request swatches.

SoftSeason ships across Canada. Shipping is free on all orders, except certain remote areas, which are calculated at checkout. All items are securely packaged and shipped with tracking.

The Nora Luxury Massage Chair includes a 90-day return window. Returns are accepted if the chair is in its original condition and packaging, all accessories are included, and a return authorization is approved by Customer Care. Items showing heavy wear, damage, or missing components may be denied or charged a restocking fee.

Cloud Modular Sofa in-stock orders may be returned within 90 days of delivery, provided the item is unused and in original condition. Made-to-order and custom-configured sofas are not eligible for standard returns. Palma & Durra Dining Collections may be returned within 90 days of delivery for unused items in original packaging. Defects must be reported within 48 hours with photos or videos.

All SoftSeason products include a limited warranty covering manufacturing defects. Massage chairs carry a 3-year limited warranty, while all other products carry a 1-year limited warranty. Covered items may include electronics, mechanical parts, internal frames, stitching, modular connectors, structure, hardware, extension mechanisms, and joints. Normal wear, pilling, cushion softening, stains, misuse, sunlight damage, and commercial use are not covered.

Customers can email Customer Care with their order number, a description of the issue, and photos or a short video. If the issue is covered under warranty, SoftSeason will arrange troubleshooting, replacement parts, or a product solution.

Massage chairs arrive fully assembled and ready to use. Palma & Durra dining tables and chairs require simple assembly with included instructions in English and French. Cloud Modular Sofa arrives in modular pieces that easily connect. Third-party assembly can be booked locally if preferred.

The Virtual Consultation Tour is a free one-on-one virtual appointment covering room measurements, best configuration, fabric and colour selection, and delivery questions. This service is exclusive to the Cloud Modular Sofa.

Customers can contact SoftSeason Customer Care by phone at (778) 776-0407 or by email at support@softseason.ca. Hours are Monday to Friday from 9 to 5, Saturday from 10 to 5, and Sunday from 10 to 5. SoftSeason responds as soon as possible during business hours.

Massage chairs have a 90-day return window from delivery. Cloud Modular Sofa in-stock orders are eligible for return within 90 days, while made-to-order configurations are not eligible. Palma & Durra Dining Collections have a 90-day return window for unused items in original packaging, and defects must be reported within 48 hours.

Customers can email Customer Care with their order number, photos or videos of the issue, and the reason for the return. SoftSeason will review the request and issue return authorization if eligible.

Yes. Exchanges follow the same rules as returns. Massage chairs can be exchanged within 90 days. Cloud sofa and dining products can only be exchanged if a manufacturing defect is confirmed.

Once the item is received and inspected, refunds or replacements are processed within 5 to 10 business days.

In-stock items ship within 2 to 5 business days across Canada. Pre-orders and custom-configured sofas ship within 10 to 12 weeks. Tracking information is emailed automatically after the order ships.

SoftSeason standard shipping is already fast and express-level. In-stock items ship within 2 to 5 business days across Canada. For customers in select cities, SoftSeason also offers free Room of Choice Delivery and premium White Glove Delivery & Setup at checkout.

Yes, as long as the order has not shipped yet. Customers should contact Customer Care immediately with their order number to update the shipping address.

SoftSeason Furniture offers three main product categories:

• Luxury Massage Chairs — Nora Luxury Massage Chair
• Cloud Modular Sofa — fully modular and customizable
• Palma & Durra Dining Collections — extendable dining tables, matching chairs, and full dining sets

We continue to expand into smart, space-saving furniture solutions.

No. SoftSeason Furniture is an online-only Canadian brand. This allows us to keep prices fair, maintain high product quality, and offer free Canada-wide shipping.

Yes! We offer free fabric colour swatches so you can see the material and colour in your home before ordering. Swatches are especially recommended for the Cloud Modular Sofa and Palma Dining Chairs.

Contact Customer Care to request your swatches.

We ship across Canada. Shipping is free on all orders, except certain remote areas (calculated at checkout). All items are securely packaged and shipped with tracking.

The Nora Luxury Massage Chair includes a 90-day return window. Returns are accepted if the chair is in its original condition and packaging, all accessories are included, and a return authorization is approved by Customer Care.

Items showing heavy wear, damage, or missing components may be denied or charged a restocking fee.

Cloud Modular Sofa: Eligible in-stock orders may be returned within 90 Days of delivery, provided the item is unused and in original condition. Made-to-order and custom-configured sofas are not eligible for standard returns.

Palma & Durra Dining Collections: Returns are accepted within 90 Days of delivery for unused items in original packaging. Defects must be reported within 48 hours with photos or videos.

All SoftSeason products include a limited warranty covering manufacturing defects. Massage chairs carry a 3-year limited warranty; all other products carry a 1-year limited warranty.

• Massage Chairs — electronics, mechanical parts, internal frame (3-year)
• Cloud Modular Sofa — internal frame, stitching, modular connectors
• Palma & Durra Dining Collections — structure, hardware, extension mechanism, joints

Not covered: normal wear, pilling, cushion softening, stains, misuse, sunlight damage, or commercial use.

Email Customer Care with your order number, a description of the issue, and photos or a short video. If covered under warranty, we will arrange troubleshooting, replacement parts, or a product solution.

Massage chairs arrive fully assembled and ready to use. Palma & Durra dining tables and chairs require simple assembly with included instructions in English and French. Cloud Modular Sofa arrives in modular pieces that easily connect.

Third-party assembly can be booked locally if preferred.

A free one-on-one virtual appointment covering room measurements, best configuration, fabric and colour selection, and delivery questions. This service is exclusive to the Cloud Modular Sofa.

Phone: (778) 776-0407
Email: support@softseason.ca
Hours: Mon–Fri 9–5, Sat 10–5, Sun 10–5

We respond as soon as possible during business hours.

Massage Chairs: 90-day return window from delivery.

Cloud Modular Sofa: In-stock orders eligible for return within 90 Days; made-to-order configurations are not eligible.

Palma & Durra Dining Collections: 90-day return window for unused items in original packaging. Defects must be reported within 48 hours.

Email Customer Care with your order number, photos or videos of the issue, and the reason for your return. We will review and issue return authorization if eligible.

Yes — exchanges follow the same rules as returns. Massage chairs can be exchanged within 90 Days. Cloud sofa and dining products can only be exchanged if a manufacturing defect is confirmed.

Once your item is received and inspected, refunds or replacements are processed within 5–10 business days.

In-stock items ship within 2–5 business days across Canada. Pre-orders and custom-configured sofas ship within 10–12 weeks. Tracking information is emailed automatically after your order ships.

Our standard shipping is already fast and express-level. In-stock items ship within 2–5 business days across Canada. For customers in select cities, we also offer free Room of Choice Delivery and premium White Glove Delivery & Setup at checkout.

Yes, as long as your order has not shipped yet. Contact Customer Care immediately with your order number to update your address.