Warranty Coverage
Every SoftSeason product is backed by a limited warranty covering manufacturing defects. Here's a full breakdown of what's covered, for how long, and how to make a claim.
What's covered
Nora Massage Chair
The Nora is backed by our most comprehensive warranty. Coverage includes:
- Electronic components — control panel, motors, heating elements
- Mechanical parts — reclining mechanism, roller track, airbag system
- Internal structural components — frame and base
The Nora carries a 3-year limited warranty — longer than our standard 1-year coverage — reflecting the precision engineering behind every unit.
Cloud Modular Sofa
Coverage includes:
- Frame integrity and structural joints
- Stitching, seams, and upholstery bonding
- Cushion core structure and foam delamination
- Modular connector hardware
Palma & Durra Dining Sets
Coverage includes:
- Structural defects in table legs, frames, and chair bases
- Hardware failures — bolts, inserts, and mounting components
- Butterfly extension mechanism defects on extendable tables
- Upholstery and cushion bonding on dining chairs
What's not covered
Our warranty does not cover damage resulting from:
- Normal wear and tear over time
- Fabric fading from sun or light exposure
- Liquid damage or spills
- Misuse, improper assembly, or modifications
- Cleaning with products not recommended by SoftSeason
- Commercial, rental, or non-residential use
Surface scratches, minor colour variation, and natural material characteristics are normal and do not constitute manufacturing defects.
For return eligibility outside of warranty coverage, see our Returns Policy
Visible defects on arrival
If your item arrives with a visible manufacturing defect or damage from transit, please notify us within 7 days of delivery. Include:
- Your order number
- Clear photos showing the defect
- A brief description of the issue
We'll arrange an inspection and resolve the issue — whether that means a replacement part, a repair, or a full product replacement.
Defects reported after 7 days from delivery may still be reviewed under warranty, but timely reporting helps us resolve issues faster and more accurately.
How to file a warranty claim
- Contact us at support@softseason.ca with your order number and a description of the issue
- Attach clear photos or a short video showing the defect
- Our team will review your claim within 1–2 business days
- We'll confirm next steps — whether that's shipping a replacement part or arranging a full replacement
- Any approved replacement parts or units will be shipped at no charge to you
Need to file a claim?
Reach out and we'll take care of you — fast.