Warranty

Warranty Support

At SoftSeason, we stand behind the craftsmanship and quality of every product. All furniture includes a one (1) year limited warranty from the date of delivery, covering manufacturing defects under normal residential use in Canada.

Warranty Terms

Massage Chairs — 1-Year Warranty

Our massage chairs are covered by a 1-year limited warranty protecting essential performance and functionality, including:

Mechanical and electrical components
Internal systems and accessories
Parts affecting normal operation

Not covered: improper use, unauthorized repairs, accidental damage, or external factors such as impact or moisture.

If a verified defect is confirmed, SoftSeason will arrange repair, replacement parts, or product replacement where applicable.

Modular Sofas — 1-Year Limited Warranty

All modular sofas include a 1-year limited warranty covering structural and manufacturing defects, including:

Frame or structural issues
Connector or hardware faults
Production-related defects affecting everyday use

Not covered: normal wear, fabric pilling or fading, stains, or damage caused by improper assembly or handling.

Dining Sets — 1-Year Limited Warranty

Our dining sets are covered by a 1-year limited warranty protecting against craftsmanship or structural defects, such as:

Frame or construction issues
Hardware or assembly faults
Manufacturing defects affecting regular indoor use

Not covered: natural wood variations, minor surface marks, normal wear, or accidental damage.

How to Submit a Warranty Claim

To begin a warranty request, please provide:

Your order number
Photos or videos showing the issue
A brief description of the concern

Our inspection team will review all claims and provide a solution such as repair, replacement parts, or product replacement when applicable.

Important Notes

Warranty is non-transferable and applies only to the original purchaser
Proof of purchase is required for all warranty claims
Warranty begins on the date of delivery
Replacement parts or products are warranted for the remainder of the original warranty period

Our Commitment

SoftSeason is dedicated to offering modern, design-focused furniture supported by reliable service and transparent warranty protection — so you can shop with confidence.