Shipping Overview
We provide fast and reliable delivery across Canada through trusted carriers. All in-stock orders ship within 2–5 business days. Every order includes full tracking so you can monitor your shipment from dispatch to arrival.
Delivery Timelines
- In-stock items: 2–5 business days
- Pre-orders & custom sofas: 10–12 weeks (production + delivery)
Premium Delivery Services (Select Cities)
Customers in Toronto, Montreal, Vancouver, Calgary, Ottawa, Quebec City, Kelowna, Saskatoon, and Regina can choose additional delivery options at checkout:
- Free Room of Choice Delivery — Our team carries your furniture to the room of your choice
- White Glove Delivery & Setup ($145) — Full in-home delivery, setup, assembly, and packaging removal. Confirmed by postal code at checkout.
Tracking Information
A tracking email will be sent as soon as your order ships so you can follow your delivery in real time.
Delivery Attempts
If a delivery attempt is missed, the carrier may require a re-delivery appointment.
Our customer service team can help coordinate this if needed.
Remote & Restricted Areas
While we ship to most regions in Canada, some remote or restricted locations may fall outside our delivery coverage. If you are unsure whether your address is eligible, please contact our team for assistance.
Massage Chairs — 90-Day Peace of Mind
We offer a 90-day peace-of-mind return on all massage chairs. Items must be:
- Clean, undamaged, and in like-new condition
- Returned with all original packaging and accessories
- Free of signs of misuse or wear
Customers may coordinate the return shipment using the carrier of their choice.
Our team is always available to offer guidance throughout the process.
Cloud Modular Sofa — Custom Product
The Cloud Modular Sofa is a custom-made item and is not eligible for standard returns.
If you notice a manufacturing defect, please notify us within 48 hours of delivery so our inspection team can review and assist under your warranty coverage.
Palma Dining Set — 90 Days
The Palma Dining Set includes a 90-day return window for unused items in original packaging.
Customers may use their preferred shipping carrier for returns, and our support team can help guide the process.
Order Changes & Cancellations
Orders may be cancelled within 24 hours of purchase. After this period, items may enter processing and may no longer be eligible for cancellation.
Refund Processing
Refunds are issued once the returned item has been received, inspected, and approved.
Please allow 3–10 business days for the refund to appear on your original payment method.
Payment Security
All transactions are processed through encrypted, PCI-compliant systems to protect your personal and financial information.
Payment Methods Accepted
We offer a wide range of flexible and secure payment options, including:
- Visa, Mastercard, American Express
- Interac / Debit
- Shop Pay
- Shop Pay Installments
- Affirm Installment Plans
- Apple Pay
- Google Pay
- PayPal (if enabled)
Billing Accuracy
Please ensure your billing information matches your bank records to avoid delays.
Your security and privacy are our top priorities. SoftSeason uses industry-leading payment technology to ensure your information is protected at every step of your purchase.
How We Protect Your Payment Information
SSL Encryption
All payment transactions are encrypted using 256-bit SSL (Secure Socket Layer) technology. This means your credit card details and personal information are scrambled and unreadable as they travel from your browser to our secure servers.
PCI DSS Compliance
We are fully compliant with PCI DSS (Payment Card Industry Data Security Standard), the highest level of security certification in the payment industry. Your card information is never stored on our servers—it's processed directly through our secure payment gateway.
Shopify Secure Checkout
We use Shopify's trusted checkout system, the same platform used by millions of businesses worldwide. Shopify is certified Level 1 PCI DSS compliant, meeting the most stringent security standards.
Accepted Payment Methods
- Visa, Mastercard, American Express, Discover
- Shop Pay for faster, secure checkout
- Apple Pay and Google Pay
- PayPal (if applicable)
Your Data Privacy
We never share, sell, or store your complete payment information. Card details are tokenized and processed through secure, encrypted channels. For more information about how we handle your data, please review our Privacy Policy.
Safe Shopping Guarantee
If unauthorized charges appear on your card due to a purchase made on our site, contact us immediately. We'll work with you and our payment processor to resolve the issue.
Questions About Payment Security?
If you have any concerns or questions about payment security, we're here to help. Please don't hesitate to reach out support@softseason.ca or (778) 776-0407.
Massage Chairs — 3-Year Warranty
All massage chairs include a 3-year limited warranty from the date of delivery.
What’s Covered
- Internal components (motors, pumps, rollers, internal mechanisms)
- External accessories (arm panels, leg-rest parts, control units)
- Mechanical and electrical performance issues
- Functional defects caused by manufacturing or assembly
All claims are verified by our inspection team.
Not Covered
- Improper operation or misuse
- Unauthorized disassembly, modification, or repair
- Physical damage, drops, or environmental exposure
- Improper power connection, power surge, or incorrect charging
- Stains, spills, cosmetic wear, or normal use changes
Warranty Support
Provide your order number, photos/videos of the issue, and a brief description.
Our team will arrange repair, part replacement, or product replacement when applicable.
Cloud Modular Sofa — 1-Year Manufacturing Defect Warranty
Covers structural defects, connectors, hardware, and production-related faults affecting normal use.
Does not cover wear and tear, stains, color or texture variations, pilling, or accidental damage.
Palma Dining Set — 1-Year Manufacturing Defect Warranty
Covers structural and hardware defects affecting normal use.
Excludes natural grain variations, minor scratches, and accidental damage.
Warranty Support
At SoftSeason, we stand behind the craftsmanship and quality of every product. All furniture includes a one (1) year limited warranty from the date of delivery, covering manufacturing defects under normal residential use in Canada.
Warranty Terms
Massage Chairs — 3-Year Warranty
Our massage chairs are covered by a 1-year limited warranty protecting essential performance and functionality, including:
- Mechanical and electrical components
- Internal systems and accessories
- Parts affecting normal operation
Not covered: improper use, unauthorized repairs, accidental damage, or external factors such as impact or moisture.
If a verified defect is confirmed, SoftSeason will arrange repair, replacement parts, or product replacement where applicable.
Modular Sofas — 1-Year Limited Warranty
All modular sofas include a 1-year limited warranty covering structural and manufacturing defects, including:
- Frame or structural issues
- Connector or hardware faults
- Production-related defects affecting everyday use
Not covered: normal wear, fabric pilling or fading, stains, or damage caused by improper assembly or handling.
Dining Sets — 1-Year Limited Warranty
Our dining sets are covered by a 1-year limited warranty protecting against craftsmanship or structural defects, such as:
- Frame or construction issues
- Hardware or assembly faults
- Manufacturing defects affecting regular indoor use
Not covered: natural wood variations, minor surface marks, normal wear, or accidental damage.
How to Submit a Warranty Claim
To begin a warranty request, please provide:
- Your order number
- Photos or videos showing the issue
- A brief description of the concern
Our inspection team will review all claims and provide a solution such as repair, replacement parts, or product replacement when applicable.
Important Notes
- Warranty is non-transferable and applies only to the original purchaser
- Proof of purchase is required for all warranty claims
- Warranty begins on the date of delivery
- Replacement parts or products are warranted for the remainder of the original warranty period
Our Commitment
SoftSeason is dedicated to offering modern, design-focused furniture supported by reliable service and transparent warranty protection — so you can shop with confidence.
Questions?
For warranty inquiries or to file a claim, contact us at support@softseason.ca or (778) 776-0407.
Order Tracking
A tracking link will be emailed to you as soon as your order ships.
You can monitor every step of the delivery from dispatch to arrival.
Delivery Updates Include:
- Shipment confirmation
- In-transit scanning
- Out-for-delivery notification
- Delivery confirmation
Warranty Support
At SoftSeason, we stand behind the craftsmanship and quality of every product. All furniture includes a one (1) year limited warranty from the date of delivery, covering manufacturing defects under normal residential use in Canada.
Warranty Terms
Massage Chairs — 3-Year Warranty
Our massage chairs are covered by a 1-year limited warranty protecting essential performance and functionality, including:
- Mechanical and electrical components
- Internal systems and accessories
- Parts affecting normal operation
Not covered: improper use, unauthorized repairs, accidental damage, or external factors such as impact or moisture.
If a verified defect is confirmed, SoftSeason will arrange repair, replacement parts, or product replacement where applicable.
Modular Sofas — 1-Year Limited Warranty
All modular sofas include a 1-year limited warranty covering structural and manufacturing defects, including:
- Frame or structural issues
- Connector or hardware faults
- Production-related defects affecting everyday use
Not covered: normal wear, fabric pilling or fading, stains, or damage caused by improper assembly or handling.
Dining Sets — 1-Year Limited Warranty
Our dining sets are covered by a 1-year limited warranty protecting against craftsmanship or structural defects, such as:
- Frame or construction issues
- Hardware or assembly faults
- Manufacturing defects affecting regular indoor use
Not covered: natural wood variations, minor surface marks, normal wear, or accidental damage.
How to Submit a Warranty Claim
To begin a warranty request, please provide:
- Your order number
- Photos or videos showing the issue
- A brief description of the concern
Our inspection team will review all claims and provide a solution such as repair, replacement parts, or product replacement when applicable.
Important Notes
- Warranty is non-transferable and applies only to the original purchaser
- Proof of purchase is required for all warranty claims
- Warranty begins on the date of delivery
- Replacement parts or products are warranted for the remainder of the original warranty period
Our Commitment
SoftSeason is dedicated to offering modern, design-focused furniture supported by reliable service and transparent warranty protection — so you can shop with confidence.
Questions?
For warranty inquiries or to file a claim, contact us at support@softseason.ca or (778) 776-0407.
Why SoftSeason?
90-Day Peace of Mind
Try it at home with added confidence and a 90-day peace-of-mind window.
Free Fabric Swatches
Compare colours and textures at home with up to 10 complimentary fabric swatches.
Free Express Shipping
Free delivery across Canada. In-stock items ship within 2–5 business days. Pre-orders ship within 10–12 weeks.
Design Consultation
Get personalized guidance to help you choose the right pieces for your space.